JOB TITLE:                            WARRANTY ADMINISTRATOR

OBJECTIVES AND GENERAL OVERVIEW OF THE POSITION:

To administer the warranty claims activities for all divisions of ANSA Motors; ensuring that all warranty policies and procedures are upheld prior to submission to ensure successful procurement of monies from manufacturers as per contractual agreement.

KEY RESPONSIBILITIES:

• To ensure that all warranty paperwork received within the department is audited within compliance as per warranty and principal dealer requirements
• To submit warranty claim forms according to principal dealer specifications and within stipulated timeframe outlined in contractual agreement
• To ensure RO’s received are final closed within the specification of the warranty policy
• To ensure that all warranty emails are responded to within the specification of the warranty policy
• To keep updated the database to track warranty claims submitted and payments received
• To conduct audits of warranty rooms and report on findings monthly
• To upkeep a well-organized filing system for all warranty documentation
• Complete quarterly Warranty self – audits within agreed timelines
• Maintain a clean, tidy, and safe working environment
• To keep updated all shared files and SDL screens which are used for reporting.
• To ensure payment is received for submitted and final closed claims
• To perform any duties related to the above as requested by management

EDUCATION

• Minimum 5 CXC Subjects – English Language being Compulsory Certificate in Computer Literacy
• Minimum 3 years Automotive Service industry training
• Administrative experience an asset

BEHAVIOURAL COMPETENCIES

• Attention to detail
• Time Management
• Technical and product Knowledge
• Communication skills
• Customer focus