Driver

JOB TITLE:                            SERVICE DRIVER - JLR

OBJECTIVES AND GENERAL OVERVIEW OF THE POSITION:

The Driver primarily provides driving and courier support to the Service Department in adherence with established company policies and procedures and the Motor Traffic Laws of Trinidad and Tobago while providing excellent customer service.

KEY RESPONSIBILITIES:

• To assist the Service Advisors with completing the Vehicle Physical Inspection Form in duplicate by identifying, recording, and documenting any damages to the vehicle and its contents at the time of vehicle handover.
• To ensure protective coverings such as floor mats, seat covers, steering wheel covers, and any other approved protective equipment are installed before moving a customer's vehicle to the designated location.
• To move, park, and deliver service vehicles safely and efficiently as requested by Management, Service Advisors, Quality Controller or Workshop personnel.
• To move vehicles promptly upon completion of the courtesy wash process to the designated collection, delivery, or staging area, ensuring vehicle flow is maintained and customer wait times are minimized.
• To drop off and/or pick up customers and their vehicles as requested while always maintaining a professional and courteous demeanor.
• To proactively promote and upsell value-added services, including Engine Washes and Undercarriage Washes, by identifying opportunities during vehicle inspections, check-in, or delivery and communicating recommendations to the Service Advisor for customer approval.
• To collect and deliver items from and to suppliers, sub-contractors, or other locations as directed, and accurately note the condition of all deliveries and pickups, especially vehicles and parts, in accordance with company guidelines.
• To ensure that any vehicle assigned during working hours or loaned for operational purposes is maintained in good condition, serviced as scheduled, and kept clean and presentable.
• To retrieve customer vehicles within five (5) minutes of request wherever reasonably possible, minimizing customer wait times and enhancing the customer experience.
• To carry out road tests and test drives as authorized to determine the proper working condition of vehicles following repairs and to complete all required Test Drive documentation in accordance with ANSA Motors and Brand standards.
• To strictly observe the provisions of the Motor Vehicle and Road Traffic Ordinance and consistently practice safe and defensive driving techniques.
• To perform any other duties related to, but not limited to, the above responsibilities as may be assigned by Management or Quality Controller.

Behavioural Competencies

• Effective Communication
• Teamwork and Collaboration
• Adaptability and Flexibility
• Accountability and Responsibility
• Customer Focus
• Safety Awareness

Note: Any breach of Traffic regulations while carrying out duties is the responsibility of the driver.