JOB SUMMARY

RESPONSIBILITIES

1. To establish, develop and maintain relationships with customers to foster sales and market growth.

2. To provide clients with a presentation of new vehicles inclusive of but not limited to:

1. Product knowledge of models sold by the Company and those sold by our competitors.
2. Adequate understanding of the terms and conditions of finance packages available and trade-in allowances.
3. Assist customer on sourcing competitive vehicle insurance coverage when required.
4. Knowledge of the Company’s aftersales services offered, e.g. manufacturers’ warranty offered on brands.

3. To use the Dealer Management System (DMS) to record new prospects details of new.

4. Sales & Delivery process:

1. Provide quotations to customers using CDK in adherence to all policies and procedures for using CDK.
2. Create all Sales Leads in the DMS, perform all automated triggers in the system.
3. Keep abreast of pre-delivery inspection status to ensure on-time delivery of vehicles to customers. Inspect preparation of vehicle before delivery.   Vehicles must, without exception, be in the best possible condition for delivery to customer.
4. Provide clients with documents upon vehicle delivery:
5. A complete knowledge of the features and their functions must be demonstrated to the customer upon delivery.
6. Knowledge of the recommended service schedule is required to be communicated to the customer.
7. Active delivery is necessary.  Engage the customer upon delivery by taking them across to the Service Reception and introduce them to the Service Team and Manager and to assist where necessary to book the Customer’s first service appointment.

5. Provide effective customer support to client after the sale/delivery:

1. Through active/frequent communication via telephone calls, emails, in-person visits and presentations.
2. Client contact after delivery as per schedule: 2 weeks / 3 months / 6 months and annually.
3. Update customer contact comments on CDK. 

6. Assist with the vehicle valuation process and discuss value and vehicle details prior to approval. All pre-accident valuations must be done in collaboration with the Sales Manager and signed by same.

7. Provide Sales Admin with full documentation for vehicle trade-in.

8. Keep abreast of product knowledge of models sold by the company and those sold by the competitors.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s degree in marketing, sales or equivalent degree of education.
• Minimum of four (4) CSEC passes (Grades 1-3)    
• Minimum four (4) years’ sales experience. Automotive experience considered an asset.
• Strong customer service, negotiation and relationship management skills.
• Excellent communication skills.