JOB SUMMARY

To effectively co-ordinate the Fleet Management Service of ANSA MOBILITY, whilst enhancing Fleet Operations through the provision of exceptional customer service to fleet customers.

RESPONSIBILITIES

1. Timely submission of Insurance Claims to Insurer (3 working days). Effective follow up until claim is paid out.
2. To always provide superior customer service to all fleet customers/clients ensuring that concerns are quickly resolved.
3. Appoint, schedule and follow-up service requirements of all fleet customers.
4. Ensure that fleet vehicles are in good working condition and advise Fleet Supervisor of required repairs necessary.
5. Ensure strict adherence to safety regulations and established policies.
6. Assist in all other areas to ensure the smooth operations of the Fleet Department.
7. Dispatch & Coordinate department Drivers as well as track and monitor task progress and completion.
8. Coordinate with all Fleet Managers or company reps of our clients to enhance exceptional customer service.
9. Leasing Customers First Point of Contact in the event of call outs due to breakdowns, service notifications and any other incidentals.
10. Coordinate within the inter-departments to ensure vehicles are switched between Rentals department and Ground Transport department for provision of courtesy vehicles.
11. Work with fleet specific software tools to keep data current for vehicles within ANSA Motors.