Customer Service Representative / Cashier

JOB SUMMARY

Friendly and dependable Customer Service Representative / Cashier with experience handling customer transactions, answering inquiries, and providing excellent service in fast-paced environments. Skilled in operating cash registers, processing payments, maintaining accurate cash balances, and resolving customer concerns professionally. Strong communication, multitasking, and teamwork abilities with a commitment to creating a positive customer experience and supporting daily business operations.

KEY AREAS OF RESPONSIBILITY

•    Greet customers and provide friendly, professional assistance 
•    Process cash, credit, and digital payments accurately 
•    Operate cash register and maintain balanced cash drawer 
•    Handle customer inquiries, complaints, and returns efficiently 
•    Assist customers with product information and purchases 
•    Maintain cleanliness and organization of checkout area 
•    Restock shelves and support inventory control when needed 
•    Promote company products, services, and special offers 
•    Follow company policies, procedures, and safety standards 
•    Work collaboratively with team members to ensure smooth daily operations

STEWARDSHIP ATTRIBUTES REQUIRED

• Brave -Demonstrates the courage to make timely, informed decisions, even in challenging or uncertain situations. Willingly takes calculated risks aligned with business objectives while remaining accountable for outcomes.
• Agile -Responds effectively to change by adapting priorities, approaches, and solutions as business needs evolve. Applies critical thinking and sound problem-solving skills to deliver efficient and practical outcomes.
• Responsible- Exhibits sound judgment, personal accountability, and ownership of assigned responsibilities. Ensures adherence to company policies, governance standards, HSSEQ requirements, and applicable laws while delivering consistent results.
• Inclusive- Builds positive working relationships through collaboration, respect, and open communication. Values diversity encourages contribution from others and fosters an inclusive and respectful work environment.
• Visionary- Demonstrates forward-thinking by identifying opportunities for continuous improvement and innovation. Aligns daily activities and decisions with the Company’s strategic direction, purpose, and long-term objectives.

SKILLS & COMPETENCIES

• Adaptability-Adapts effectively to changing priorities, processes, and operational demands in a dynamic work environment.
• Attention to Detail- Performs work accurately, thoroughly, and consistently to ensure quality, compliance, and reliability.
• Planning & Organizing- Develops, implements, and adjusts plans to meet objectives while ensuring optimal use of time and resources.
• Resilience & Stress Management-Maintains focus, productivity, and professionalism under pressure, ambiguity, and changing demands.
• Time & Priority Management-Manages multiple tasks and deadlines effectively in a fast-paced operational setting.
• Problem Solving & Decision Making-Analyzes issues, applies sound judgment, and implements practical solutions aligned with business needs.
• Digital & Systems Proficiency-Uses enterprise systems, software, and digital tools effectively to support operational efficiency and reporting.
• Written Communication-Communicates information clearly and professionally in writing to ensure understanding and appropriate impact.
• Client Focus-Delivers service excellence to internal and external stakeholders in alignment with company standards.
• Collaboration & Stakeholder Engagement-Works collaboratively with others to achieve operational and business objectives.
• Compliance & Policy Adherence-Demonstrates adherence to company policies, the Blue Book, HSSEQ standards, and applicable laws.
• Health, Safety & Risk Awareness-Supports a safe, compliant, and environmentally responsible workplace by identifying and reporting risks.

QUALIFICATIONS AND EXPERIENCE

•    High school diploma or equivalent 
•    Previous experience in customer service, retail, or cashiering preferred 
•    Basic math and cash-handling skills 
•    Ability to operate cash register and point-of-sale (POS) systems 
•    Strong communication and interpersonal skills 
•    Ability to work in a fast-paced environment 
•    Good problem-solving and conflict-resolution abilities 
•    Reliable, honest, and detail-oriented 
•    Ability to work flexible hours, including weekends and holidays 
•    Team player with a positive attitude and professional appearance