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Customer Service Representative/ Cashier

Company:  ANSA McAL Distribution Inc.
Sector:  Distribution
Country:  Guyana
Location(s): 

East Bank Demerara, DE, GY

Job Function:  Commercial & Customer Service

 

 

JOB SUMMARY 

Friendly and dependable Customer Service Representative / Cashier with experience handling customer transactions, answering inquiries, and providing excellent service in fast-paced environments. Skilled in operating cash registers, processing payments, maintaining accurate cash balances, and resolving customer concerns professionally. Strong communication, multitasking, and teamwork abilities with a commitment to creating a positive customer experience and supporting daily business operations.  

 

KEY AREAS OF RESPONSIBILITY  

  • Greet customers and provide friendly, professional assistance  

  • Process cash, credit, and digital payments accurately  

  • Operate cash register and maintain balanced cash drawer  

  • Handle customer inquiries, complaints, and returns efficiently  

  • Assist customers with product information and purchases  

  • Maintain cleanliness and organization of checkout area  

  • Restock shelves and support inventory control when needed  

  • Promote company products, services, and special offers  

  • Follow company policies, procedures, and safety standards  

  • Work collaboratively with team members to ensure smooth daily operations 

 

 

STEWARDSHIP ATTRIBUTES REQUIRED 

Brave 

Demonstrates the courage to make timely, informed decisions, even in challenging or uncertain situations. Willingly takes calculated risks aligned with business objectives while remaining accountable for outcomes. 

Agile 

Responds effectively to change by adapting priorities, approaches, and solutions as business needs evolve. Applies critical thinking and sound problem-solving skills to deliver efficient and practical outcomes. 

Responsible

Exhibits sound judgment, personal accountability, and ownership of assigned responsibilities. Ensures adherence to company policies, governance standards, HSSEQ requirements, and applicable laws while delivering consistent results. 

Inclusive 

Builds positive working relationships through collaboration, respect, and open communication. Values diversity encourages contribution from others and fosters an inclusive and respectful work environment. 

Visionary

Demonstrates forward-thinking by identifying opportunities for continuous improvement and innovation. Aligns daily activities and decisions with the Company’s strategic direction, purpose, and long-term objectives. 

 

 

SKILLS & COMPETENCIES

Adaptability 
Adapts effectively to changing priorities, processes, and operational demands in a dynamic work environment. 

Attention to Detail 
Performs work accurately, thoroughly, and consistently to ensure quality, compliance, and reliability. 

Planning & Organizing 
Develops, implements, and adjusts plans to meet objectives while ensuring optimal use of time and resources. 

Resilience & Stress Management 
Maintains focus, productivity, and professionalism under pressure, ambiguity, and changing demands. 

Time & Priority Management 
Manages multiple tasks and deadlines effectively in a fast-paced operational setting. 

Problem Solving & Decision Making 
Analyzes issues, applies sound judgment, and implements practical solutions aligned with business needs. 

Digital & Systems Proficiency 
Uses enterprise systems, software, and digital tools effectively to support operational efficiency and reporting. 

Written Communication 
Communicates information clearly and professionally in writing to ensure understanding and appropriate impact. 

Client Focus 
Delivers service excellence to internal and external stakeholders in alignment with company standards. 

Collaboration & Stakeholder Engagement 
Works collaboratively with others to achieve operational and business objectives. 

Compliance & Policy Adherence 
Demonstrates adherence to company policies, the Blue Book, HSSEQ standards, and applicable laws. 

Health, Safety & Risk Awareness 
Supports a safe, compliant, and environmentally responsible workplace by identifying and reporting risks. 

 

 

QUALIFICATIONS AND EXPERIENCE  

  • High school diploma or equivalent  

  • Previous experience in customer service, retail, or cashiering preferred  

  • Basic math and cash-handling skills  

  • Ability to operate cash register and point-of-sale (POS) systems  

  • Strong communication and interpersonal skills  

  • Ability to work in a fast-paced environment  

  • Good problem-solving and conflict-resolution abilities  

  • Reliable, honest, and detail-oriented  

  • Ability to work flexible hours, including weekends and holidays  

  • Team player with a positive attitude and professional appearance 

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