Project and Retail Sales Coordinator

SUMMARY OF JOB:

The Project & Retail Sales Coordinator provides administrative and operational support to the Retail and Projects teams, ensuring efficient execution of sales processes, customer requests, order management, and reporting activities. The role is responsible for coordinating sales-related activities, maintaining accurate records, and assisting with customer service and order fulfillment.

KEY RESPONSIBILITIES:

•  Provide administrative and coordination support to the Retail and Projects Sales Representatives, including preparing quotations, sales orders, invoices, customer documentation, and assisting with the logging and follow-up of customer cases.
• Assist with order processing and follow-up, coordinating with Supply Chain, Warehouse, Logistics, and other internal departments to ensure timely order fulfillment and customer updates.
• Support Sales Representatives with customer service activities, including handling enquiries, tracking back orders and scheduling follow-ups.
• Assist with the preparation of reports including daily huddle reports, and other reports as requested by management.
• Support the Retail and Projects teams with the coordination of promotional activities, events, customer engagement initiatives, and other sales support activities to drive business growth and enhance customer experience.
• Maintain accurate records and ensure compliance with company policies, procedures, and approval processes, while performing any other related duties assigned by the Manager.