Digital Sales Coordinator

JOB TITLE:                         DIGITAL COORDINATOR

OBJECTIVES AND GENERAL OVERVIEW OF THE POSITION:

To monitor and manage leads generated on social media and other interactive platforms to convert into sales thus increasing revenue and market share. To develop and maintain excellent customer relationships. The Digital Sales Coordinator sells by understanding and demonstrating characteristics, capabilities, and features, developing and qualifying buyers.

KEY RESPONSIBILITIES:

• Management of the Leads ANSA owned Social Media Platforms, Websites and Customer Interactive Sources, WhatsApp, Cell, Email etc.
• Capture, track and entry of potential sales into Eleads and Digital Log Spreadsheet.

• Responding to potential sales request within 3 - 4 hours of initial request.
• Maintenance of data sources with relevant information on the Eleads platforms. Ensures Customer Satisfaction and engagement through the effective use of the ELeads System.

• Understands company brands by studying characteristics, capabilities, and features; comparing competitive models; inspecting automobiles.
• Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyers’ requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrates company brands by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Continuously updates knowledge of company and competitor products and services.
• Submit customer reports on a timely basis and ensure databases are continuously updated.
• Develops and assesses new and existing business strategies and opportunities in existing and new markets.
• Ensures teamwork is practiced and maintained.
• Ensures compliance with all Group and company policies and procedures, including AML and CFT regulations.
• Handles any such additional responsibilities as may be necessary from time to time to ensure the smooth operation of the department.

EDUCATION:

• Degree in Business Management or Marketing
• Minimum 2 years working experience
• Must be computer literate - Word, Excel, PPT, Outlook
• Social Media Savvy
• Creative in developing strategies
• Excellent customer relational skills
• Excellent interpersonal skills