RESPONSIBILITIES

1. To log on to CDK daily to access assigned jobs and log off system when work ceases or you are on a break/lunch.
2. To perform a 21 point check and other minor diagnostic checks using appropriate test equipment and tools to identify if any additional work is required and enter same on CDK for approval. Ensure that the MPI form (Multi Point Inspection Form) is completed and given to the Dispatcher or Technical Manager after the completion of each Job
3. To perform routine maintenance and routine repairs in accordance with manufacturers’ specifications (shop manuals) and recommendations (service bulletins)
4. To continuously update each job on the electronic repair order on CDK as soon as work is performed, as well as provide timely feedback/updates on job status to the Service Dispatcher/Quality Assurance personnel.
5. Ensure all replaced Parts not on warranty are placed in Customer’s vehicle at end of Service.
6. Ensure all Warranty Parts are tagged, passed to the Technical/Service Manager and logbook signed.
7. Refer to vehicle service records on CDK to review work done previously.
8. To attend all service meetings and training sessions to keep up to date on latest technical service bulletins and campaigns.

9. To complete online training modules as outlined in annual KPI’s.

10. To protect vehicles from damage; ensuring vehicle protective covering is utilized at all times.

11. Maintain coveralls and work area in a clean and tidy manner, and Company tools and equipment in good condition.

12. To always wear Personal Protective Equipment (PPE) and adhere to Safety rules and guidelines whilst in the Service Workshop.

13. To perform any duties which are related but limited to the above as requested by Management.

ATTRIBUTES

Time Management skills

Initiative in the performance of daily job-related tasks.

Excellent customer relations and interpersonal skills

Knowledge of traffic laws and regulations

QUALIFICATIONS

Technician grading is done based on skill level and training. Based on grade level, job complexity will increase.

KEY PERFORMANCE INDICATORS

Performance standards for this position are met when:

1. 100% completion online/classroom training                                                                                   

2. Average annual Proficiency of no less than 112%                                                                                       

3. Customer Satisfaction rating of no less than 75%                                                                                                        

4. 100% Service Audit Compliance                                                                                                       

5. 100% adherence to company policies and procedures